How We Can Help With Your Order

Questions about a handloom throw, a block-printed cushion set, or delivery timelines for your bedding? Our support desk walks you through order tracking, fabric care, and returns so you can get back to enjoying your home.

Reach the Support Desk

Questions about an order, fabric care, or a custom handloom request? Our support desk is staffed by people who know the collection and the weaving clusters behind it. Send a note and we will reply within one working day.

Email support info@tzaeit.com - for order updates, fabric questions, and returns. We answer Monday to Saturday. Phone line 0512 9745521 - call between 10:00 and 18:00 IST for help with sizing, weave selection, or delivery timing. Visit the studio 36, Deep Apartments, Marathahalli Mumbai - 152925. Walk-ins welcome for fabric swatches and custom orders. Delivery and returns Track your parcel, check packaging details, and review our return window for handloom pieces. Care and craft notes Washing guidance for natural dyes, block-printed cushions, and organic cotton bedding.

How to Reach Our Support Desk

Whether you have a question about fabric care, an order update, or need help choosing the right throw for your sofa, our team is here to guide you. We respond to every inquiry within one business day, Monday through Saturday.

Share the product name, the batch code printed on the care label, and a short note about when you noticed the issue. If you can, mention the wash cycle you used. This helps us trace the cloth to its weaving cluster and give you a precise answer rather than a generic one.

Most order-related questions are answered within one business day. If your query involves a delivery partner or a custom order, we may need an extra day to check with the logistics team. You will always receive a confirmation once your ticket is logged.

Yes. For bulk orders, hospitality projects, or gifting programs, write to us with the approximate quantity and your timeline. We will connect you with the person who handles large orders directly, usually within two business days.

We do. Block-printed cotton and organic linen need gentle handling to keep their natural dyes vibrant. Our team can walk you through the recommended wash temperature, drying method, and ironing tips specific to the piece you own. Just mention the product and we will send a care note.

Email works best for detailed questions: info@tzaeit.com. If you prefer to talk, call us at 0512 9745521 during working hours. For simple queries about stock or delivery timelines, email is usually faster because it goes straight to the right desk.

Still unsure where to start? Read our contact page for the full list of channels, or check our privacy policy to see how we handle your details.

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